Policies & Procedures

Referrals:

You will need a GP referral to book your first appointment.  If your referral has been sent by fax or email, reception will liaise with you regarding your appointment.  Otherwise, please send your referral and contact us to make an appointment.

Telephone: (08) 9498 6277

Fax: (08) 9414 3032

If your referral is due to expire, reception will inform you.  It would be greatly appreciated if you see your GP for a new referral.  If not, another appointment can not be booked.  (Your Medicare rebate depends on your referral being current.)

Fees:

Settlement of account is required immediately after each appointment and before leaving the clinic.

Payment in full

If you choose to pay in full, irrespective of method of payment (eg card, cheque, cash) you will receive the Medicare rebate in your bank account, generally within 24 hours.  If you haven't provided bank account details to Medicare, then reception will provide you with an invoice and a statement of claim.  You can take this into a Medicare office, or process it online or over the phone with Medicare.

Gap payment

If you are unable to make the payment in full, the clinic is happy to accept a gap fee, and Medicare will send a cheque to you in the mail.  You can either bring this in at your next appointment or post it to the clinic.  Please ensure that Medicare have your up to date mailing address.

Perth Psychiatry adopts a private billing policy.  Most Medicare related consultations will attract a gap payment.  Details of the charges may be obtained from the reception.

Consultations are by appointment only.

Please inform reception if you are unable to attend your appointment.  The practice reserves the right to charge for non-attendance.

Please ensure that you give reception a phone number where you are always contactable.  This makes it possible for reception to (1) inform you if your appointment has to be changed at short notice, eg if Dr Menon is suddenly unavailable, and also (2) phone you to remind you prior to your appointment.

INITIAL APPOINTMENT

Please bring your Medicare card to your appointments.

Please arrive 15 minutes early to register and fill out paperwork.

Prescriptions / medical certificates

Please note: generally, prescriptions and medical certificates will not be given without an appointment.

Whenever you have questions about your medication, it can be helpful to bring your pill packets into the appointment to clarify things.